1. Scope of service
Eyes on Property provides exterior visual field documentation using current photos, limited field notes, address/area context, and observation-only report language. Services are limited to what is visible from publicly accessible or client-authorized exterior areas at the time of visit.
2. Not an inspection
Reports are not a home inspection, appraisal, BPO, valuation, engineering report, repair estimate, legal opinion, insurance inspection, safety certification, property management service, or code-compliance determination. Clients should hire licensed professionals when technical conclusions are needed.
3. Orders and authorization
The client is responsible for providing a complete property address, accurate ZIP Code, service/package selection, contact information, access notes, and any required written authorization. Interior access, gated access, tenant contact, or restricted-area access requires separate written permission before dispatch.
4. Pricing and rural fee
Published prices are Metro / Suburban starting prices. Extended Rural orders add $20 per completed field visit. Remote Rural orders add $40 per completed field visit. Multi-visit packages may include multiple field-distance fees because each visit requires a separate dispatch. Add-ons such as rush review, multilingual summary, short video, or interior access are optional unless required by scope.
5. Payment and checkout
Payment is collected before dispatch unless otherwise agreed in writing. An order is not active until checkout, authorization, address review, and dispatch acceptance are complete. If a request cannot be fulfilled, Eyes on Property may cancel, refund, or propose an adjusted scope.
6. Routing and delivery
Typical delivery begins after the order is received and payment/authorization are complete. Orders are routed to the field without a separate client appointment unless access requires special coordination. Metro / Suburban Area orders are typically delivered within 24 hours. Extended Rural orders are typically delivered within 48 hours. Remote Rural orders are typically delivered within 72 hours. Delivery times may change due to weather, access limits, safety concerns, distance, holidays, local availability, or incomplete order information.
7. Cancellations and access issues
Orders may be rescheduled when reasonable notice is provided before dispatch. If the field visit cannot be completed because of inaccurate address information, unsafe conditions, restricted access, no authorization, or client-provided errors, the order may be considered attempted and fees may apply.
8. Recurring plans
Monthly or recurring plans continue until canceled. Clients may request cancellation before the next billing period. Completed visits, already-dispatched visits, and delivered reports are not retroactively canceled. Recurring service does not guarantee continuous monitoring or emergency response.
9. Report limitations
- Photos may be limited by weather, lighting, obstructions, access, safety, privacy, or legal restrictions.
- Observations describe visible indicators only and do not determine cause, severity, repair need, value, habitability, or compliance.
- Reports are decision-support documentation and do not replace due diligence by the client or licensed professionals.
10. Client decisions
The client remains fully responsible for decisions to buy, sell, pay, lend, wire funds, insure, repair, rent, travel, check on family, or take any action related to a property. Eyes on Property does not make decisions on behalf of the client.
11. Photos and privacy
Photos and reports are prepared for the ordering client and may contain property-related information. Eyes on Property may store order details and report files for business, quality-control, recordkeeping, and customer-service purposes. Client information is not sold.
12. Limitation of liability
To the fullest extent permitted by law, Eyes on Property is not liable for indirect, incidental, consequential, special, punitive, or decision-related losses. Any claim related to a completed order is limited to the amount paid for that specific order.